Posts
CRM Solution to save Royal Borough of Kingston upon Thames more than £5 million by 2012
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The council of the Royal Borough of Kingston upon Thames (RBK), in London handles everything from housing and adult education to taxation and recycling for its 160,000 residents.
In the past, citizens frequently found it difficult to obtain information because they did not know where to direct their specific inquiries and requests. Likewise, council employees faced problems with tracking interactions with citizens.
Each department used a different method for both managing the information and fulfilling a given request. In turn, this involved an array of custom-developed and proprietary tools, all of which took up considerable time, effort and resource.
In order to centralise interactions with the public and improve services, RBK worked with CIBER to implement a contact centre solution which easily interoperated with back-office systems.
The investment “paid for itself within 12 months and we’re expecting to save more than £5 million by 2012,” said Robin Noble, IT Manager for RBK.
Click below to find out more....
http://www.wired-gov.net/wg/wg-directory-1.nsf/slh?Open&dc=DNWA-7XFEJ4&usr=DNWA-7XXKGX
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Home Office - 20 Nov 2009 09:56
Compulsory licensing scheme unveiled to curb rogue wheel clampers
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A tough new compulsory licensing scheme designed to rid England,
Wales and Northern Ireland of rogue wheel clampers, has been set out
today in the Crime and Security Bill.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/408788
Issued by the News Distribution Service on behalf of the
Parliamentary and Health Service Ombudsman
Parliamentary Ombudsman, Ann Abraham, today urged public bodies
to improve customer service by acting swiftly and effectively to
resolve complaints. Small mistakes, big consequences contains eleven
case studies illustrating how the relatively minor mistakes of large
government departments can have a major impact on the people they are
attempting to serve and on the public purse.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/408743
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CRM Solution to save Royal Borough of Kingston upon Thames more than £5 million by 2012
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The council of the Royal Borough of Kingston upon Thames (RBK), in London handles everything from housing and adult education to taxation and recycling for its 160,000 residents.
In the past, citizens frequently found it difficult to obtain information because they did not know where to direct their specific inquiries and requests. Likewise, council employees faced problems with tracking interactions with citizens.
Each department used a different method for both managing the information and fulfilling a given request. In turn, this involved an array of custom-developed and proprietary tools, all of which took up considerable time, effort and resource.
In order to centralise interactions with the public and improve services, RBK worked with CIBER to implement a contact centre solution which easily interoperated with back-office systems.
The investment “paid for itself within 12 months and we’re expecting to save more than £5 million by 2012,” said Robin Noble, IT Manager for RBK.
Click below to find out more....
http://www.wired-gov.net/wg/wg-directory-1.nsf/slh?Open&dc=DNWA-7XFEJ4&usr=DNWA-7XXKGX
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Wired-GOV Plus Newsletter
Our weekly round-ups of key government announcements, analysis and researched links to additional documents, consultations, white papers, reports and more
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Industry News
UK government and public sector case studies, white papers, success stories and contract awards
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Special Reports
An in-depth look at current topics that goes beneath the headlines to provide a detailed review of public sector issues & solutions
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At 00:45 this morning Humber Coastguard received a call from
Northumberland Fire and Rescue asking for Coastguard assistance in an
incident where an elderly lady had become stuck in her car near
Coldstream, in Northumberland.
New proposals to protect communities by making the streets safer,
shutting down criminal markets and ensuring justice for victims of
crime were revealed today in the Crime and Security Bill.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/408784
CRM Solution to save Royal Borough of Kingston upon Thames more than £5 million by 2012
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The council of the Royal Borough of Kingston upon Thames (RBK), in London handles everything from housing and adult education to taxation and recycling for its 160,000 residents.
In the past, citizens frequently found it difficult to obtain information because they did not know where to direct their specific inquiries and requests. Likewise, council employees faced problems with tracking interactions with citizens.
Each department used a different method for both managing the information and fulfilling a given request. In turn, this involved an array of custom-developed and proprietary tools, all of which took up considerable time, effort and resource.
In order to centralise interactions with the public and improve services, RBK worked with CIBER to implement a contact centre solution which easily interoperated with back-office systems.
The investment “paid for itself within 12 months and we’re expecting to save more than £5 million by 2012,” said Robin Noble, IT Manager for RBK.
Click below to find out more....
http://www.wired-gov.net/wg/wg-directory-1.nsf/slh?Open&dc=DNWA-7XFEJ4&usr=DNWA-7XXKGX
Home Office - 20 Nov 2009 09:56
Compulsory licensing scheme unveiled to curb rogue wheel clampers
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A tough new compulsory licensing scheme designed to rid England,
Wales and Northern Ireland of rogue wheel clampers, has been set out
today in the Crime and Security Bill.
Ministry of Defence - 20 Nov 2009 10:30
Hunter killer sub Astute arrives at her home port
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The biggest and most powerful attack submarine ever built for the
Royal Navy – Astute – today sailed into her home base on the Clyde.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/408775
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Office for Standards in Education (Ofsted) - 20 Nov 2009 11:06
Twelve outstanding special schools - excelling through inclusion
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An Ofsted report published today showcases 12 outstanding special schools that excel at providing for very vulnerable children and young people. It shows how these schools deal with complex special educational needs, behavioural difficulties, disabilities and pupils excluded from mainstream schools.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYF2U
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CRM Solution to save Royal Borough of Kingston upon Thames more than £5 million by 2012
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The council of the Royal Borough of Kingston upon Thames (RBK), in London handles everything from housing and adult education to taxation and recycling for its 160,000 residents.
In the past, citizens frequently found it difficult to obtain information because they did not know where to direct their specific inquiries and requests. Likewise, council employees faced problems with tracking interactions with citizens.
Each department used a different method for both managing the information and fulfilling a given request. In turn, this involved an array of custom-developed and proprietary tools, all of which took up considerable time, effort and resource.
In order to centralise interactions with the public and improve services, RBK worked with CIBER to implement a contact centre solution which easily interoperated with back-office systems.
The investment “paid for itself within 12 months and we’re expecting to save more than £5 million by 2012,” said Robin Noble, IT Manager for RBK.
Click below to find out more....
http://www.wired-gov.net/wg/wg-directory-1.nsf/slh?Open&dc=DNWA-7XFEJ4&usr=DNWA-7XXKGX
Maritime and Coastguard Agency - 20 Nov 2009 11:16
COASTGUARD RESCUE TEAMS ASSIST IN FLOODING INCIDENTS IN CUMBRIA AND SCOTLAND
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Coastguard Rescue teams have been assisting in the response to the
flooding incidents in Cumbria and South West Scotland.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/408792
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Science and Technology Facilities Council - 20 Nov 2009 12:19
Restart of the Large Hadron collider (LHC)
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Particle beams will soon be circulating again in the world’s most powerful particle accelerator, CERN’s Large Hadron Collider.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYGGA
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CRM Solution to save Royal Borough of Kingston upon Thames more than £5 million by 2012
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The council of the Royal Borough of Kingston upon Thames (RBK), in London handles everything from housing and adult education to taxation and recycling for its 160,000 residents.
In the past, citizens frequently found it difficult to obtain information because they did not know where to direct their specific inquiries and requests. Likewise, council employees faced problems with tracking interactions with citizens.
Each department used a different method for both managing the information and fulfilling a given request. In turn, this involved an array of custom-developed and proprietary tools, all of which took up considerable time, effort and resource.
In order to centralise interactions with the public and improve services, RBK worked with CIBER to implement a contact centre solution which easily interoperated with back-office systems.
The investment “paid for itself within 12 months and we’re expecting to save more than £5 million by 2012,” said Robin Noble, IT Manager for RBK.
Click below to find out more....
http://www.wired-gov.net/wg/wg-directory-1.nsf/slh?Open&dc=DNWA-7XFEJ4&usr=DNWA-7XXKGX
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Welsh Assembly Government - 20 Nov 2009 11:35
Wales leads the way in helping make children‘s rights a reality
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A new National Advocacy and Advice service for children and young people, backed with £459,850 of new Welsh Assembly Government funding has been announced by Children’s Minister Jane Hutt.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYFLE
Department for Culture, Media and Sport - 20 Nov 2009 12:53
A stitch in time to save painting of Welsh knitters
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153/09
20 November 2009
Culture Minister, Margaret Hodge, has placed a temporary export
bar on a painting by William Dyce, Welsh landscape with two women
knitting. This will provide a last chance to raise the money to keep
this important painting in the United Kingdom.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/408803
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Department for Environment, Food and Rural Affairs - 20 Nov 2009 12:58
Better protection for homes and communities from flooding and drought
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Communities, homes and businesses will be better protected from the risk of flooding and water shortages in future under plans published in the Flood and Water Management Bill by Defra yesterday.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYH8P
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CRM Solution to save Royal Borough of Kingston upon Thames more than £5 million by 2012
------------------------------------------------------------------------
The council of the Royal Borough of Kingston upon Thames (RBK), in London handles everything from housing and adult education to taxation and recycling for its 160,000 residents.
In the past, citizens frequently found it difficult to obtain information because they did not know where to direct their specific inquiries and requests. Likewise, council employees faced problems with tracking interactions with citizens.
Each department used a different method for both managing the information and fulfilling a given request. In turn, this involved an array of custom-developed and proprietary tools, all of which took up considerable time, effort and resource.
In order to centralise interactions with the public and improve services, RBK worked with CIBER to implement a contact centre solution which easily interoperated with back-office systems.
The investment “paid for itself within 12 months and we’re expecting to save more than £5 million by 2012,” said Robin Noble, IT Manager for RBK.
Click below to find out more....
http://www.wired-gov.net/wg/wg-directory-1.nsf/slh?Open&dc=DNWA-7XFEJ4&usr=DNWA-7XXKGX
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Department for International Development - 20 Nov 2009 13:59
UK aid to help Pakistan recover from conflict
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The UK will provide new emergency humanitarian aid and rebuild businesses and agriculture for millions of people affected by the recent conflict in Pakistan, it was announced yesterday.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYJEV
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Department for International Development - 20 Nov 2009 14:14
UK supports emergency plan to secure free healthcare for pregnant and lactating women and children under 5 in Sierra Leone
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All Pregnant and lactating women and children under five in Sierra Leone will have access to free life-saving healthcare within a year, thanks to a new emergency health programme that will receive a £34 million boost from the UK’s Department for International Development (DFID).
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYJPW
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Department for Transport - 20 Nov 2009 13:53
Disabled Persons' Transport Advisory Committee appointment
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The Department for Transport has announced the appointment of the new representative for the Welsh Assembly Government on the Disabled Persons’ Transport Advisory Committee (DPTAC).
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYJAN
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Department of Health - 20 Nov 2009 13:45
First Express LIFT Arrives
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In a step closer towards updating and building new healthcare facilities, NHS Cumbria has become the first Primary Care Trust to establish a LIFT (Local Improvement Finance Trust) company procured through the faster and more cost-effective Express LIFT framework (Thursday 19 November).
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYJ5N
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HM Revenue and Customs - 20 Nov 2009 14:05
Tax Law Rewrite – final bills introduced
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The Corporation Tax Bill and the Taxation (International and Other Provisions) Bill introduced in Parliament by the Financial Secretary to the Treasury, the Rt. Hon. Stephen Timms MP, were published yesterday.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYJJ8
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Science and Technology Facilities Council - 20 Nov 2009 12:37
Herschel space observatory at number seven in Time magazine's list of greatest inventions of 2009
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Alongside teleportation and the AIDS vaccine, the Herschel Space Observatory has been voted one of the greatest inventions of 2009 by Time magazine (link opens in a new window)
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYGTC
Department for Business, Innovation and Skills - 20 Nov 2009 08:55
A world class Digital Economy for Britain
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The Digital Economy Bill, introduced today, sets out Government plans
to ensure the UK is at the leading edge of the global digital economy.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/408781
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Department for Transport - 20 Nov 2009 14:32
£30m for electric car charging points
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The UK’s streets and car parks could see thousands more charging points for electric and plug-in hybrid cars thanks to £30 million of Government funding.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYK3L
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Royal Borough of Kingston upon Thames - CRM Solution to save more than £5 million by 2012
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The council of the Royal Borough of Kingston upon Thames (RBK), in London handles everything from housing and adult education to taxation and recycling for its 160,000 residents.
In order to centralise interactions with the public and improve services, RBK recently implemented a contact centre solution which easily interoperated with back-office systems.
"The investment has paid for itself within 12 months and we’re expecting to save more than £5 million by 2012,” said Robin Noble, IT Manager for RBK.
Click below to find out more....
http://www.wired-gov.net/wg/wg-directory-1.nsf/slh?Open&dc=DNWA-7XFEJ4&usr=DNWA-7XXKGX
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Department for Transport - 20 Nov 2009 14:46
New online game to help tackle child road deaths
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An innovative online game to help reduce the number of children killed and injured on Britain's roads was launched yesterday by Road Safety Minister Paul Clark.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYKC2
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Ministry of Defence - 20 Nov 2009 14:38
First of new fleet of “armoured beasts” arrives in UK
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A “beast” of a new vehicle has arrived in the UK to prepare for its unleashing in Afghanistan’s Green Zone to support British troops.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYK7C
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Ministry of Defence - 20 Nov 2009 14:51
Harman and Ainsworth: new support for service families
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New measures, building on the government’s welfare package for service families, was announced yesterday by Harriet Harman, Minister for Women and Equality, and Bob Ainsworth, Secretary of State for Defence.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYKF5
Department for Children Schools and Families - 20 Nov 2009 15:35
Children’s Minister launches action plan to address children’s rights
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Children’s Minister Delyth Morgan will today set out the UK’s long term vision for promoting children’s rights and improving outcomes for young people, making them a clear priority for the Government.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYLAV
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Department for Environment, Food and Rural Affairs - 20 Nov 2009 15:41
Environment Secretary Hilary Benn visits Cumbria following severe flooding
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Environment Secretary Hilary Benn has spent the day in Cumbria today,
following the severe flooding that has occurred in the last 24 hours.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/408818
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Royal Borough of Kingston upon Thames - CRM Solution to save more than £5 million by 2012
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The council of the Royal Borough of Kingston upon Thames (RBK), in London handles everything from housing and adult education to taxation and recycling for its 160,000 residents.
In order to centralise interactions with the public and improve services, RBK recently implemented a contact centre solution which easily interoperated with back-office systems.
"The investment has paid for itself within 12 months and we’re expecting to save more than £5 million by 2012,” said Robin Noble, IT Manager for RBK.
Click below to find out more....
http://www.wired-gov.net/wg/wg-directory-1.nsf/slh?Open&dc=DNWA-7XFEJ4&usr=DNWA-7XXKGX
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Food Standards Agency - 20 Nov 2009 16:32
Agency announces structural changes
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The Food Standards Agency today announced a series of changes in the way it is structured to better support its strategy for the next five years.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYME6
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Food Standards Agency - 20 Nov 2009 17:06
Tesco withdraws brown rice
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Tesco has withdrawn two batches of its own-brand wholegrain brown rice because they might be contaminated with insects. The Agency has issued a Food Alert for Information.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYN3Q
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QCDA (Qualifications & Curriculum Development Agency) - 20 Nov 2009 16:53
QCDA statement on new primary curriculum
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Teachers are to have more flexibility to 'inspire and challenge' children
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYMT7
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Sport England - 20 Nov 2009 17:10
Runaway success for Community Sports Volunteer of the Year
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While most bright ideas in the pub are forgotten by the morning, Cathy Rooney's resulted in 150 women in Nottinghamshire taking up running, many for the first time.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYN5Z
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Wired-GOV Newswire (news from other departments) - 20 Nov 2009 16:45
10 Downing Street - Government will provide all support necessary for flood relief - PM
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The Prime Minister has said the Government will provide any help needed following severe flooding in Cumbria.
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYMNL
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Wired-GOV Newswire (news from other departments) - 20 Nov 2009 17:03
General Social Care Council - Social worker struck off after daughter is seriously injured
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A social worker who failed to seek immediate medical attention for her toddler and lied to doctors about how her injuries occurred has been removed from the profession by the General Social Care Council (GSCC).
http://www.wired-gov.net/wg/wg-news-1.nsf/lfi/DNWA-7XYMZX
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